With monzaCSC we want to create a free, web-based Customer Support Center (CSC) for SMEs. The customers request support through this application, they can keep track of their issues, discuss them, etc. We want to build a simple, effective and easy to use solution. It mainly uses Java servlets, SQL, HTML and AJAX. The application server is Tomcat and the database PostgreSQL. One of our main goals is to make it possible the integration with existing open-source ERP solutions (Adempiere, Openbravo, etc) though web services.